ADMIN PAIN KILLERS

Pain Killers noun \ˈpān - ki-lərs\:
The Tools, Techniques and Answers Required to
Achieve Digital CrackTM (i.e. "Successful Scaling")

CUSTOMER

Customer Value Label

Customer Value Label

A unique Customer Label using AI that takes into account a comparative analysis of the date of last purchase, purchase frequency and total customer value.

Customer Survival Analysis Type

A label defining the Individual Customer level of engagement, activity and interest which dictates the level and type of targeted marketing required to further monitize the customer.

Blacklist

Blacklist

Our system maintains a Global Blacklist of customers with a scored value based on excessive returns, chargeback and complaints. You can accept, deny or accept with review any transactions based on this score, to protect your Merchant Processing Reputation.

Discovered Customer Demographic – Basic Version

Real-Time Data Append which creates a detailed demographic, psychographic and purchasing affinity profile of your customer. This provides an insight into Performance Profiles of each Customer Segment.

Future Value Based Customer Analysis

Future Value Based Customer Analysis

AI-Based calculation which determines the future value of a client segment, the probable future average transaction value and time window between orders allowing the calculation of CPA based on future ROI.

Cases Against Orders

Unlike other systems which tie a Case to a Customer, our systems ties the Case to either the Customer or the Order. By associating to the Order, visibility to issues in Funnels and Products becomes visible. Fixing these issues lowers Refund Rates and Drives up Conversion.

COMMERCE

Fast Checkout

Fast Checkout

Amazon-like One Click Checkout increases conversion and stimulates Impulse Buys.

Single Click Reorder

Customer can view previous orders and re-order with One Click.

Card on File

Card on File

Secure card storage (using a Tokenized Reference that is PCI 3 Compliant), for recurring billing and one click ordering to drive retention and monetization.

Subscription/Payment Plan

All subscriptions are controlled within our system and do not use the gateway subscription mechanism which creates streamlined management and accounting and greater control.

Transaction In-Flight Fraud Detection

Transaction In-Flight Fraud Detection

We are the ONLY MIS System that retrieves a Fraud Score within a secure SSL Trust Chain.

Google UTM Inbuilt

UTM Tracking on all orders and customers fully enables Google Analytics and allows for automated, direct attribution ROI calculations to be done within our system.

CRM Integration

CRM Integration

Full eCommerce native on the Salesforce platform.

Delivery Mapping

This allows you to take an order and map it directly to a driver for delivery.

SUBSCRIPTION MANAGEMENT

Cancellation Management to Create Step Down, Frequency Change and on Paid and Unpaid on Hold Options on Every Subscription

Cancellation Management to Create Step Down, Frequency Change and on Paid and Unpaid on Hold Options on Every Subscription

Massively enhance your retention rate with cancellation option that leads the customer though down-sell and frequency changing option and a final put my delivery on hold for the time being but keep my place in the queue by changing a token amount per month.

Card on File

Secure card storage (using a tokenized reference that is PCI 3 compliant), for recurring billing and one click ordering to drive retention and monetization.

PRODUCT INFORMATION MANAGEMENT

In Built Product Management in Salesforce Core

In Built Product Management in Salesforce Core

Run your full product information management from within Salesforce.

Icon Based Attributes Support for Products

Link pre-programmed search criteria to an icon for mobile friendly, simple, one-touch repetitive searches.

TECHNICAL (NERD STUFF)

Micro Service Based Architecture

Micro Service Based Architecture

Rapid changes to application can be introduced without impacting stability.

Same/Similar Code Base for Web and Mobile Apps

Rapid development of mobile apps based on cart and funnel available.

Pipeline Based Deployment Models

Pipeline Based Deployment Models

Rapid changes to application can be introduced without impacting stability.

CUSTOMER SERVICE

New Order Wizard Supporting Call Center Based Ordering

New Order Wizard Supporting Call Center Based Ordering

Take orders over the phone in a call center based setting with a controlled and scripted flow.

RFM Scoring to QueueHop and Understand Profile of Customer

Manage inbound customer communication by prioritizing high value customers first.

Case Management on Order

Case Management on Order

Unlike other systems which tie a Case to a Customer, our systems ties the Case to either the Customer or the Order. By associating to the Order, visibility to issues in Funnels and Products becomes visible. Fixing these issues lowers Refund Rates and Drives up Conversion.

SALES / SUPPORT / ANALYSIS

Identify High, Medium and Low Value Clients

Identify High, Medium and Low Value Clients

Our system dynamically scores all customers to allow you to clearly see high, medium and low value customers and dynamically allocate resources accordingly.

See Cost Per Acquisition of Client Based in Ad They Were Acquired on

Dynamically track which of your ad campaigns are generating the highest yield.

Track Revenue Per Client Against Acquisition Ad

Track Revenue Per Client Against Acquisition Ad

The system automatically tracks the value of your customer over time and allows you to see what ads are generating the highest long term customer value.

Track Customer Value Over Time

The system automatically tracks the value of your customer over time allowing you to see how fast your customer value are growing.

Track Day 0 Initial Customer Value to See Spend When First Engaged

Track Day 0 Initial Customer Value to See Spend When First Engaged

See how much your customer spent when they first transacted with you and be able to see if you are breaking even when you acquire the customer.

See Conversion Time Lag Between Lead and Conversion to Understand Delay in Revenue From Lead

Our system calculates the time between opt-in and conversion to determine to an exact ROI timeline.

Automated Audience Building

Automated Audience Building

Our system will automatically segment customers into different groups based on behavioral responses. This provides you with a Micro-Targeting opportunity on an individual customer basis.

Segment Customers Using Any Data Point or Cohort

Generate customer performance reports based on date acquired or segment based on value, product purchased, or any demographic or behavioral data point, segmenting out your best customers.

Identify Decelerating Customers Before They Disengage

Identify Decelerating Customers Before They Disengage

Our AI targets those customers who have decelerated in order to re-engage them before they leave.

FALLOFFS

Chargebacks Tracked to Traffic Source Real-time

Chargebacks Tracked to Traffic Source Real-time

Chargebacks can be monitored in real-time and tracked back to the traffic source allowing you to remove the poor quality traffic and grow the high quality traffic.

Automatic Notification of Failed Order to Customer Contact Agent to Enable Outbound Calls

Immediately call customers on the site who have had a card decline to recover the order.

Subscription Fail Notification to Call Center

Subscription Fail Notification to Call Center

Immediately call a customer who’s card has failed on a subscription to get a card update and resell them on the product.

HYBRID DISTRIBUTION SUPPORT

Geo Targeted Delivery Provider Mapping

Geo Targeted Delivery Provider Mapping

Simplified delivery support allowing allocated delivery service to be automatically notified of delivery.

Delivery Date Selector for Customer

Customer has multiple delivery options to suit themselves and help drove conversion.

Same Day Delivery Cut Off Window Support

Same Day Delivery Cut Off Window Support

Our system allows you to configure same day service but allow you to specify the time when the order is automatically moved to the next day.

Customer Specific Delivery Instruction Management

Customer can store information about how to deliver to their house to avoid delivery problems and achieve higher delivery completion rates.

Franchisee Management

Franchisee Management

Our system allows internal teams and franchisee manage them selves through the app provided.

Franchisee CC Processing and Payout system

Our system provides you the ability to capture a transaction fee on all orders processed by a franchisee.

Delivery App

Delivery App

Franchisees and delivery drivers have an app which allows them to operate effectively. This is similar to the app Uber drivers have.

AMAZON

Customer Order Scored in Same Way as Platform Order

Customer Order Scored in Same Way as Platform Order

See all your orders from every customer regardless of channel they use and see customers who order across multiple channels.

INCREMENTAL REVENUE BUILDER

One Click Re-Order

One Click Re-Order

Customers can re-order products they ordered before with one click driving up retention and conversion rates for existing customers.

Card on File Ordering

Customers can place an order without having to reenter their details driving up conversion.

LOYALTY

Scan Barcode for Card on File Purchase

Scan Barcode for Card on File Purchase

Customer can place an order at point of sale without presenting a payment mechanism but just by getting the app barcode scanned and the system uses the card on file to process the order

CALL CENTER

Split Testing and Script Conditional Paths and Upsells

Split Testing and Script Conditional Paths and Upsells

Get the optimal performance of over the phone based ordering including driving up average transaction size.