CALL CENTER

3 INDUSTRY FIRST FEATURES

Split Testing and Script Conditional Paths and Upsells

Split Testing and Script Conditional Paths and Upsells

Get the optimal performance of over the phone based ordering including driving up average transaction size.

Order Processing Interface for Call Center

Take orders in real-time over the phone in the call center using same data that is available on all other channels.

Scripting for Interface

Scripting for Interface

Provide scripts and options to split test scripts for taking orders over the phone.

PLUS THE 5 INDUSTRY STANDARD FEATURES
Outbound Autodial for Call Center Workload
Integration to VOIP Based Phone Systems
Robo Dialing
Conditional Routing Based on Caller, Workload, Expertise, or Inbound Number
Press to Call from Interface