CUSTOMER

25 INDUSTRY FIRST FEATURES

Customer Value Label

Customer Value Label

A unique Customer Label using AI that takes into account a comparative analysis of the date of last purchase, purchase frequency and total customer value.

Behavior Tracking

A Feedback System that allows us to monitor, track and respond to Customer Behavior.

Maintain Initial Customer Value

Maintain Initial Customer Value

The ability to calculate the ROI of your Customer on the first transaction day compared to the CPA to evaluate if you are profitable on Day 0.

Maintain Customer Value

A Multi Channel view of the total Customer Value.

Cost Per Acquisition

Cost Per Acquisition

A permanent Customer CPA which follows the Customers throughout their lifecycle.

RFM Scoring Within Brand and Across Database

A comparative analysis of Recency, Frequency and Monetary Value both within a specific Brand Funnel and across all brands, while maintaining the individual values and tracking the change in score over time.

Days Since First and Last Order, Average Days Between Orders and Days Between Average and Last Order Date

Days Since First and Last Order, Average Days Between Orders and Days Between Average and Last Order Date

Calculate the average buying cadence, engagement and disengagement variables to identify the natural buying cycles of your customers whereupon our system Self-Tunes the marketing communication to your Individual Customer’s Buying Cycle. Additionally, our system identifies those Customers who are leaving you before they do. This provides you with the opportunity to re-engage that customer with multiple offers and varying discounts.

Numbers of Orders and Number of Transactions

In continuity, at scale, or in High-Frequency transaction environments, the relationship between attempted orders and aid orders creates a Customer Payment Reliability Score.

Customer Subscription Configuration

Customer Subscription Configuration

The creation and management of a Customer’s subscription or payment plan for a specific product.

Email Quality Score

An AI-Based single score which represents the quality of the Inbox and the probability of an email being opened and actioned.

Email Inbox Valid

Email Inbox Valid

Unlike others who simply look for Bounce-backs, our system measures the ISP Response to ascertain the presence of an actual Inbox rather than a Spam Trap, which Bounce-backs cannot determine.

Customer Survival Analysis Type

A label defining the Individual Customer level of engagement, activity and interest which dictates the level and type of targeted marketing required to further monitize the customer.

Customer Interest Area

Customer Interest Area

The ability to segment and manage customers based on their behavioral response to emails.

Multi-Brand

The ability to support multiple brands, sales funnels, carts all in one system enabling cross pollination of your marketing across brands.

Dynamic Pricebook

Dynamic Pricebook

In a cart with an Authenticated Customer, this provides the ability to adjust product pricing based upon the value of that Customer to the business and their inclination to accept discounts.

Maintain Average Order and Largest Order Value

An automated process throughout the customer lifecycle that adjusts and reports both the average and highest customer spends across all offers.

Number of Fails and Refunds

Number of Fails and Refunds

A unique score based on refunds and transaction failures on an individual customer basis.

Subscription Payment Attempts

A unique Customer Reliability Score based on total number of subscription billings , attempts and fails.

Optimal Marketing Action

Optimal Marketing Action

Based on historical performance, our AI determines the next optimal marketing action required to further develop the customer.

Blacklist

Our system maintains a Global Blacklist of customers with a scored value based on excessive returns, chargeback and complaints. You can accept, deny or accept with review any transactions based on this score, to protect your Merchant Processing Reputation.

Discovered Customer Demographic – Basic Version

Discovered Customer Demographic – Basic Version

Real-Time Data Append which creates a detailed demographic, psychographic and purchasing affinity profile of your customer. This provides an insight into Performance Profiles of each Customer Segment.

Future Value Based Customer Analysis

AI-Based calculation which determines the future value of a client segment, the probable future average transaction value and time window between orders allowing the calculation of CPA based on future ROI.

Dynamic Order Consolidation From Shopify, BigCommerce, WooCommerce, Amazon and Jet.com

Dynamic Order Consolidation From Shopify, BigCommerce, WooCommerce, Amazon and Jet.com

A view of the demographic and psychographic profiles buying cadence, customer value of customers acquired on Marketplace Channels. As a result, our systems defines and creates a Look-a-Like Audience that allows you to acquire the same customers on your own Marketing Channel.

Cases Against Orders

Unlike other systems which tie a Case to a Customer, our systems ties the Case to either the Customer or the Order. By associating to the Order, visibility to issues in Funnels and Products becomes visible. Fixing these issues lowers Refund Rates and Drives up Conversion.

360 Degree View, Account Information in One Place Including Email Status, Name, Address, Orders, Scoring, Marketing Action, Account Source, Customer Value Etc

360 Degree View, Account Information in One Place Including Email Status, Name, Address, Orders, Scoring, Marketing Action, Account Source, Customer Value Etc

Comprehensive View of ALL interactions with the Lead or Customer regardless of channel or activity type including: Email status, name, address, orders, scoring, marketing action, account source, customer value and more.

PLUS THE 16 INDUSTRY STANDARD FEATURES
Track First & Last Order Date
Transactions
Customer Live Chat Transcripts
Customer Account Web Tracking
Customer Payment Options
Lead Capture Date & Time
Customer Orders
Customer Shopping Carts
Customer Billing & Shipping Address & Map
Transactional Data
Customer Whishlist
Customer Campaign History
Customer Individual Email Results
Customer Service Data
Cases Against Customer
Order Items