CUSTOMER SERVICE

4 INDUSTRY FIRST FEATURES

New Order Wizard Supporting Call Center Based Ordering

New Order Wizard Supporting Call Center Based Ordering

Take orders over the phone in a call center based setting with a controlled and scripted flow.

RFM Scoring to QueueHop and Understand Profile of Customer

Manage inbound customer communication by prioritizing high value customers first.

Case Management on Order

Case Management on Order

Unlike other systems which tie a Case to a Customer, our systems ties the Case to either the Customer or the Order. By associating to the Order, visibility to issues in Funnels and Products becomes visible. Fixing these issues lowers Refund Rates and Drives up Conversion.

Scripts Displayed on Call Center Interface as Required by Tasks

Task or product specific scripts displayed on customer service monitors based on each individual customer contact.

PLUS THE 13 INDUSTRY STANDARD FEATURES
Case Management on Customer
Prewritten Templates
Omni-Channel Routing
Automate Task Assignments
Automate Email Responses
Automated Field Updates
Computer Telephony Integration
Automated Approval Processes
Automatically Log Call Notes
Create Cases Based on Data Points

Indicating Incorrect Data

Social Media Response
Customer Activity Updates/Alerts
Automatic Notification to Customer

Service Team Based in Specific Data Point